Frequently asked questions
Everything you need to know about North Eltham Medical Centre
Announcement
Urgent Care Information
For more details about our Urgent Care Clinic, please visit this link
FEE CHANGES
Effective 1 October 2025, our fees will be increasing. If you have any questions or require further information, please do not hesitate to contact us.
Please note: Masks are no longer mandatory in the clinic. However, if you have cold or flu symptoms you must do a RAT test before you come to your appointment. If it comes back positive, stay home and call the clinic. If it's negative you are welcome to sit in the waiting room, where you will be asked to wear a mask.
Telehealth appointments will no longer be bulk billed. If you have any concerns, please speak to your doctor at the time of your appointment.
We are currently experiencing a very high demand for appointments. We value our staff and ask that you treat them with respect. Verbal abuse or aggression towards staff will not be tolerated.
MyMedicare Enrolment
MyMedicare enrolment starts now. Enrol with our centre today. Click here.
North Eltham Doctors
(16)
Dr Kumarasamysarma Divakaran
FRACGP, Diploma in Obstetrics and Gynecology, Diploma of Child Health
Male
Dr Rick Hooper
FRACGP
Male
Not taking new patients
Dr Tony Michaelson
MBBS, Diploma in Obstetrics and Gynecology OAM
Male
Not taking new patients
Dr Harry Ravindran
MD, DCH
Male
Not taking on any new patients
Dr Nabil Hashem
MBBS, FRACGP
Male
Dr Mary Zeitoune
FRACGP
Female
Dr Kelvin Mah
FRACGP
Male
Not taking new patients
Dr Gavin McCormack
FRACGP
Male
Dr Huey Miin Tan
FRACGP, DRANZCOG
Female
Not taking new patients
Dr Lisa Simms
FRACGP
Female
Not taking new patients
Dr Alex Demirtzoglou
BMedSt, MD
Male
Dr Peter Katsas
MBBS
Male
Dr Katie Yang
Female
Dr Melanie Yassa
BMedSc, MD
Female
Dr Christian Spina
BMedSc, MD
Male
Dr Sam Aslam
MD
Male
Allied Health & Specialists
(8)Additional Information
Opening hours
(Times are based on the clinic’s local time)
| Friday | 8:00 AM - 6:30 PM |
| Saturday | 8:00 AM - 2:00 PM |
| Sunday | 10:00 AM - 12:00 PM |
| Monday | 8:00 AM - 6:30 PM |
| Tuesday | 8:00 AM - 6:30 PM |
| Wednesday | 8:00 AM - 6:30 PM |
| Thursday | 8:00 AM - 6:30 PM |
Socials
Follow us
Are you a bulk billing clinic?
We are a private billing clinic, and payment is required at the time of your appointment. DVA card holders will be bulk billed. Pension, Health Card holders, and Children may be charged a reduced fee. All telehealth appointments will be privately charged. There will be no bulk billing on Saturdays and Sundays.
How will the fee be processed?
You will be charged the full amount of the consultation fee at the end of your consultation. If you have a debit card, we can process the Medicare rebate on the spot. Otherwise, we can submit electronically on your behalf, and the rebate should appear in your bank account within 1-2 business days. Please make sure you have provided your updated Medicare details and sufficient funds in your account.
Do I need an appointment for a script/referral?
Yes, you will need to make an appointment for all scripts & referrals.
Why is the Doctor running late for my appointment?
Your doctor may be running behind for a few reasons: 1. Your doctor may need to take urgent phone calls from hospitals or specialists regarding patient care. 2. Occasionally, some patients may need extended consultation time to address their health conditions, which is why it is very important that patients book longer appointments if needed. 3. Medical emergencies that require immediate attention. 4. Sometimes delays are caused by previous patients arriving late to their appointments.